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Active Incident

Updated a few seconds ago

Intermittent connection issues for SIMS schoolsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Xporter Platform

Locations

Xporter API


November 14, 2025 12:49 GMT
INVESTIGATING

We are seeing intermittent connection problems with SIMS schools caused by timeout errors. Our development team is actively investigating this and working to identify the root cause and implement a resolution as quickly as possible.

November 18, 2025 11:41 GMT
MONITORING

Our engineers have identified the root cause of the issue and implemented a fix. We are now releasing this fix to schools in a controlled rollout and are closely monitoring the results as they come through. Further updates will be provided as the rollout progresses.

November 20, 2025 14:40 GMT
MONITORING

We’re pleased to report that the recent updates are progressing smoothly, with the majority of schools now fully up to date. Our teams continue to closely monitor the rollout and provide support to ensure everything operates as expected. We remain committed to delivering the best possible experience and will share further updates as we move forward. Thank you for your patience and continued support.

Assembly

Operational


BehaviourWatch/SchoolPod

Operational


Emerge

Operational


Groupcall

Operational


Login Services

Operational


Parentapps

Operational


SchoolMoney

Operational


Teachers2Parents

Operational


Xporter Platform

Partial Service Disruption


WisePay

Operational


0

Upcoming Maintenances

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Incidents Last 30 Days

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Maintenances Last 30 Days

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Azure

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Locations

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