Header Image
Active Incident

Updated a few seconds ago

Messaging DelaysDegraded Performance

Incident Status

Degraded Performance

Components

SchoolMoney

Locations

SM App Environment 1, SM App Environment 2


October 15, 2026 13:55 BST
IDENTIFIED

We’re aware that some schools are experiencing delays with messages reaching parents. Our team is working to resolve the issue as quickly as possible, and we’ll keep you updated on our progress. The SchoolMoney Team

Assembly

Partial Service Disruption

BehaviourWatch/SchoolPod

Service Disruption

Emerge

Operational

Groupcall

Operational

Login Services

Operational

Parentapps

Operational

SchoolMoney

Degraded Performance

Teachers2Parents

Operational

Xporter Platform

Partial Service Disruption

WisePay

Operational

Scheduled Maintenance

XODDEMO Server MigrationPlanned Maintenance

Schedule

October 24, 2026 08:00 - October 26, 2026 07:30 GMT

Components

Xporter Platform

Locations

Xporter API

Description

This weekend we will be migrating our XODDEMO server, which will affect data requests for demo schools. Live school connections will remain available.

1

Upcoming Maintenances

3

Incidents Last 30 Days

1

Maintenances Last 30 Days

External Services

Amazon Web Services

Azure

Cloudflare

DigitalOcean

SendGrid

Sinch

Status.io

Twilio

Locations

History (Last 7 days)

WisePay – Delays to some emails sent to Microsoft email addressesDegraded Performance

Incident Status

Degraded Performance


Components

WisePay


Locations

WisePay App



October 16, 2026 13:09 BST
INVESTIGATING

We are investigating an intermittent issue affecting the delivery of some WisePay emails to Outlook, Hotmail and Live email addresses. Some emails may be delayed or may not reach the recipient’s inbox. We are working with our email delivery provider to investigate the issue and will provide further updates as they become available.

October 22, 2026 11:51 BST
RESOLVED

This issue has now been resolved. Thanks for your continued patience. Kind Regards WisePay Team